Steps:
- From the screen of your phone, press the Menu button
- Tap Settings
- Scroll down and tap Privacy
- Tap Factory Data Reset
- Check Erase internal storage if you would like to erase all the data on the phone internal storage such as applications, music, movies or photos
- Tap Reset Phone
Perform a factory reset using external keys (It is highly recommended you use the above factory reset using the settings first)
- Power up the phone by pressing the VOL UP + VOL DOWN KEY together + PWR KEY .
- The device will enumerate with different BOOT OPTIONS
- Use the VOL DOWN Key to SCROLL and VOL UP Key to SELECT
- Select Recovery
- The device will start up with Motorola logo and power up to a little Android man logo with Exclamation mark
- Press the VOL UP and VOL DOWN Key together at this screen
- The device will display BLUE Text on a Black background
- Use the VOL DOWN Key to scroll DOWN and the PWR Key to SELECT the option desired .
- In this case , press the VOL DOWN key till the Wipe data / factory reset is selected and press thePWR key to confirm the selection
- Use the VOL DOWN key again to select YES - delete all user data and press the PWR key toCONFIRM
- The device will then start performing the Factory Data Reset
- Once the Formatting is complete , press the PWR key to confirm a REBOOT
- The message rebooting is displayed on the phone
- The device will reboot and start the normal power up sequence
